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Grace House

The Client

Grace House, Sunderland.

The children’s charity welcomes young people from across the North East, with complex disabilities, health needs and life limiting conditions. It provides a fun, safe, exciting environment where children can come and live life to the full.

The challenge

The phone system that Grace House had was not meeting its needs. Activ was tasked with offering a more cost-effective service that would also add better value by using different communication channels.

The solution

Having assessed the needs of the client, Activ offered a PBX solution that provides unified communications with instant messaging, audio conference, visual voice mail features and voice calls on one platform. Activ was also appointed to supply IT support and is at all times reactive to the needs of Grace House.

What they said...

“Activ has been very supportive of Grace House and when we went ahead with our IT support agreement it was a smooth transition. Following that, Activ provided us with a great deal on a new phone system which met our needs. Any problems or queries we have, Activ is quick to respond and is very helpful. We have a great relationship with the team and are confident it is giving us the best support and advice.”

Office and facilities manager, Rachael Jenkins at Grace House