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‘Knowledge is power’ for Marie Lunt

With a passion for people and places, internal account manager, Marie, enjoys socialising with friends and exploring new cities.

Marie highlights Kefalonia, Greece and Hisaronu, Turkey, as top holiday destinations. ‘You can’t beat the food, scenery and culture.’ With a zest for a slice of Italian life a tour of Italy could be on the cards for Marie next!

When I left sixth form, I originally thought that I wanted to be a PE teacher and pursued a degree in sports development and coaching at Northumbria University. During my studies I also worked in retail as a floor manager at New Look.

Retail and sales was an area which I really began to enjoy and so I chose to follow this career route. My degree in coaching added benefit as it provided me with lots of valuable tips around people management.

As a manager, I particularly liked looking after a team and hitting a range of targets and KPIs. I remained in retail until I had the opportunity to move into a role as customer relationship manager at Nationwide Green Deal, an energy efficiency company.

I was fortunate to join them in a graduate scheme position. I picked up lots of valuable knowledge about the sector, especially around IT training and customer relationship management.

I managed a team of four people and again really enjoyed the dynamics involved in leading a small group.

Following this, I worked in engineering, arranging site visits across the south and North East and looked after a team of 22 engineers.

In February 2017, I was appointed as internal accounts manager at Activ Technology. I wanted a new direction and missed working directly with customers.

I am part of a fantastic mobile accounts team and work alongside fellow internal account manager, Emma Gillespie, to provide a very hands on customer service.

As an internal accounts manager, I work hard to sell my products and I have a real interest in the business. I would like to think of myself as a ‘people person’ and really enjoy investing time in my customers. We want to ensure that they have a fantastic service.

For example, a customer may have a mobile account with us but could also require IT and electricity and we would look to deliver this for them. Ultimately, making their life easier.

Working within a very competitive market, you have to stand out and it is crucial that you can understand and relate to a customer’s needs.

Going forward, I am looking forward to learning more about other areas of the business such as our IT services and managed communication, so that I can continue to add value to my customers.

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