- case studies
Tuesday 23 April 2019
About Hewats Solicitors & Estate Agents
Hewats is one of the longest established legal practices in Galloway in South West Scotland, dating back to 1841.
The firm provides a broad range of legal services to the local community and also to clients from further afield.
Hewats is on a long-term journey with Activ. It is a successful relationship based on mutual trust and the fact that the company has built a strong relationship with technical consultant, Michael Quinn.
Solution and service offering
Activ provides ongoing IT support to Hewats and proactively supports its users. Michael Quinn also engages with third parties, taking time and pressure away from the client.
All user software is monitored on a daily basis and the team go on site if any issues arise.
Regular contact with the client takes place via email, telephone or face-to-face to ensure an efficient service.
Customer feedback: Marion Walker, office property manager at Hewats Solicitors & Estate Agents, said: “We have established a relationship with technical consultant at Activ Technology, Michael Quinn and we very much put our trust in Michael to provide us with ongoing IT support, this has been delivered.
“Activ was a new company operating in Scotland and although Michael was our original point of contact we have developed a fantastic relationship with the wider Activ team including members from the Newcastle office to which we have all built up a great rapport.
“I can fully recommend them and their customer service is second to none.”